Returns and Complaints Policy

Returns and Complaints Policy

The customer has the right to cancel the purchase and return the product within 14 days from the day of receiving the shipment, without giving reasons, in accordance with the Law on Consumer Protection.

Refund conditions:

• The product must be unused and undamaged

• It must be returned in the original packaging with the fiscal receipt

• The buyer bears the cost of the return, except in case of error by the seller

Procedure:

• Send your request to email: [email protected]

• After confirmation, you send the product to the address: [email protected]

Refund:

• If the payment was made by card, the refund is made only by reversing the original transaction via the card used to pay.

Last change to the statement: May 2025.

This return and complaint policy is valid for all users of the manir.rs website and may be changed from time to time with the publication of a new version on the website.